Refund policy

We hope you love your River & Root order. If you would like to return an item, please contact us within 30 days of receiving it.

Returns

To request a return, email hello@rivandroot.com with your order number and reason for returning the item.

To qualify under our 30-day returns policy, the product must be unused, unopened and returned in its original packaging. Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning it.

Returns should be sent to:

7 Ascot Drive, Wirral, CH63 2QP

Please contact us before sending your return. We recommend using a tracked postal service, as we cannot be responsible for returned items that are lost in transit.

This policy does not affect your statutory rights.

Your right to cancel

If you are purchasing as a consumer in the United Kingdom, you have the legal right to cancel your order within 14 days of receiving it without giving a reason.

To exercise this right, email hello@rivandroot.com within 14 days of delivery. You then have a further 14 days to return the item.

You may inspect the product as you would in a shop, but we may reduce your refund if the product has been used, opened or handled beyond what is reasonably necessary and its value has been reduced.

Unless the product is faulty, damaged or incorrect, you are responsible for return postage.

Damaged, faulty or incorrect items

Please inspect your order when it arrives. If your item is damaged, faulty or incorrect, contact hello@rivandroot.com as soon as possible with your order number and photographs where appropriate.

We will arrange a replacement or refund and cover reasonable return costs where a return is required.

Nothing in this policy limits your rights under the Consumer Rights Act 2015.

Refunds

We will let you know when your return has been received and inspected.

Approved refunds will be issued to your original payment method within 14 days of receiving the returned item or receiving evidence that it has been sent back, whichever is earlier.

Where you exercise your legal right to cancel the entire order, we will also refund the cost of our least expensive standard delivery option. Additional delivery costs for an upgraded delivery service will not be refunded.

Your bank or card provider may take additional time to display the refund.

If you have not received an approved refund after 15 business days, contact hello@rivandroot.com.